Support topic
Dealer + Leads
Dealer tools, inventory, lead routing, onboarding, and reporting.Dealer onboarding or access helpGive the dealer team enough rooftop context to route the request correctly.
Include the dealership or rooftop name, your role, the AutoUnite area you are trying to use, and the exact step that is blocked. If you already have a dealer or rooftop identifier, include it. Do not send login secrets.
Inventory or listing information is wrongIdentify the exact vehicle and the exact field that needs review.
Include the VIN or listing reference when available, the dealership or rooftop, the page URL or AutoUnite tool, the field that appears wrong, and what you expected to see. That lets Support distinguish a source-data issue from a display or routing issue.
A dealer lead did not route as expectedReport the affected lead and expected destination without creating duplicate submissions.
Include the dealer or rooftop, the affected lead or request reference, the approximate time, and the destination you expected. Avoid resubmitting the same shopper action repeatedly while Support checks routing because duplicate submissions can make the incident harder to trace.
Dealer reporting or integration does not matchIdentify the rooftop, integration, time window, and mismatched result.
Include the dealer or rooftop, the AutoUnite tool or connected system, the time window, and the exact metric, record, or status that does not match. If a lead or inventory record is involved, include its non-secret reference so the support team can trace it.