Support topic
Technical Issues
Errors, broken pages, accessibility barriers, and product troubleshooting.A page is not loading or an action is not workingCapture the smallest reproducible path so the technical team can isolate the failure.
Retry once, then note the page, the action you took, what you expected, what happened instead, and the approximate time. If the problem is repeatable, include the exact sequence of steps. Do not keep retrying an action that could create duplicate requests or dealer submissions.
Vehicle, pricing, or specification information looks wrongReport the exact vehicle identity and the specific fact that needs verification.
Include the year, make, model, trim, and VIN or listing reference when available, plus the exact field that looks wrong. AutoUnite Support can then verify whether the issue comes from vehicle identity, source data, pricing context, or the page display.
How do I report a repeatable bug?Expected behavior, actual behavior, steps, page, and timing are the most useful details.
Send the shortest set of steps that reproduces the issue, the page or tool, what you expected, what happened, and the approximate time. Include non-sensitive identifiers such as a vehicle, listing, or support reference when they are relevant.
I found an accessibility barrierTell us the task, page, assistive technology if relevant, and what prevented completion.
Start a support request with the page or task, what prevented you from completing it, and the alternative access you need. If relevant, include the browser, device type, or assistive technology you were using. You can also review AutoUnite's Accessibility Statement for the current accessibility feedback path.